Last updated August 2026
This describes when refunds are available for ReelWisp subscriptions and generated videos. Treat this as a solid starting point - not a final, lawyer-reviewed document for a public commercial launch.
Once a video has finished generating, that generation is not eligible for a refund - the underlying costs (AI processing, narration, stock footage licensing, compute) are incurred the moment generation completes, regardless of whether you're satisfied with the result.
If a generation fails outright or produces a broken/unusable file due to an error on our end, contact us for a refund or credit covering that specific generation.
You can cancel your subscription at any time. Cancelling stops future billing but does not refund charges already made for the current or past billing periods. You'll retain access to your plan's features through the end of the period you've already paid for.
Contact the app operator directly with your account email and a description of the issue. Refund requests are reviewed case by case.
This policy may be updated as the app changes. Check back here for the current version.
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